Useful Information


Wearing of Face Masks for Patients

Face coverings and face masks will continue to be required in health and care settings to comply with infection prevention and control (IPC) and adult social care guidance. This includes hospitals and primary or community care settings, such as GP surgeries. They must also be worn by everyone accessing or visiting care homes.

You are required to wear a face covering on entering these healthcare settings and must keep it on until you leave unless you are exempt or have a reasonable excuse for removing it. The health centre is not the same as public transport, a restaurant or the supermarket – our visitors are unwell, vulnerable and may not be vaccinated due to medical reasons.

We have experienced staff absence due to members of staff having Covid or having had close contact outside of work with someone who has Covid. This hugely affects our ability to continue to deliver safe and effective care.

The continuing of appropriate infection control procedures protects our patients and their health and protects our staff to help you – without our staff we cannot deliver an effective, functioning service to you.


From 16/03/20 Pathfields Medical Group under the guidance of Department Of Health have made the decision to triage all patients before entry to the surgery.  This temporary step is to protect both vulnerable individuals and the wider community from the risk of Covid-19. We have capacity to be able to help patients via: online consultations at or telephone triage via for Pathfields Video consultations-where appropriate.

Urgent problems needing an examination will be booked by a GP.  All sick notes, urgent forms and letters can be arranged via eConsult .  Prescription can be ordered by email at , online via the NHS App or via your usual Pharmacy.

We hope to be back to normal as soon as possible, in the meantime hoping these measures will reduce the risks to yourselves, family & friends without compromising your healthcare.

Covid-19 and your Information – This notice describes how we may use your information to protect you and others during the Covid-19 outbreak. It supplements our main Privacy Notice which is available under the GDPR section of our website.

New guidance for mental health from Public Health England

New guidance for people struggling with their mental health during the coronavirus (COVID-19) outbreak is available on the Public Health England website, offering additional online support and practical guidance to help them cope.

Covid-19 – Urgent Mental Health helpline (adults)

Adults in Plymouth struggling with their mental health will be able to get immediate support thanks to a new initiative from Livewell Southwest.

Livewell Southwest is the social enterprise delivering health and social care services in Plymouth and parts of South Hams and West Devon.

The social enterprise has set up a First Response Service to support those who may be experiencing problems with their mental health.

The service, staffed by mental health professionals, will provide advice, support and signposting to anyone aged over 18 in Plymouth experiencing a mental health crisis between 8am and 8pm seven days a week.

From 1 May, this service will be 24/7.

You do not need to be an existing service user of Livewell and the line is also open to other health and care professionals and emergency responders such as the police who may need advice when supporting someone with mental health difficulties.

The helpline is available on 01752 434922. If all lines are busy, your call will be placed in a queue.

Sara Mitchell, Strategic Mental Health Lead at Livewell Southwest, said: “This helpline is open to anyone in Plymouth over the age of 18 and we would urge anyone needing help to please contact us so that we can support you.”

Looking after your health: A Guide for People Living With Severe Mental Illness

This is a short guide for people with severe mental illnesses on practical ways to protect and support physical health during this uncertain and unsettling time. We have worked with experts by experience and clinical professionals to create this resource, and we hope it will be helpful. Equally Well Covid19 Resource

Covid-19 and the Mental Health of your Children

As the national and international situation continues to develop, we thought the videos linked below from the Anna Freud Centre may be of interest. The Anna Freud National Centre for Children and Families is a children’s mental health charity with over 60 years’ experience of caring for young people and their families. They have created a video for adults designed to provide guidance to parents and carers about how they can help children and young people manage their mental health and wellbeing during any disruption caused by the Coronavirus. There is also a video you may wish to share with young people in your household here which offers advice for young people about managing their mental health and wellbeing during the Coronavirus situation.

Parents link:

Childrens’ link:

1.       The World Health Organization (WHO) has dedicated a section of their website to COVID-19 with daily updates based on facts. 
2.       The JED Foundation has fantastic tips for teens and young adults on practicing self-care.
3.       McLean Hospital, an affiliate of Harvard Medical School, has written an excellent blog on how to care for mental health during this challenging time.
4.       The National Association of School Psychologists has prepared this guide as a resource for talking to your children about the virus.
5.       The American Psychological Association has written tips for keeping the news in perspective:  5 Ways to View Coverage of the Coronavirus.
6.       At The Youth Mental Health Project, we have a free, downloadable guide for Talking With Kids about Emotions and Feelings, which is a great place to start when the world becomes a scary place.
Supporting children and their families (DCFP)

To help support all Devon families during the COVID-19 outbreak, the Devon Children and Families Partnership has pulled together a list of useful information, advice and guidance from a range of online sources that you should find useful. It includes how to look after your family’s mental health and wellbeing  and how to protect children from online exploitation, domestic violence and sexual abuse.

Patient support for those struggling because of Covid-19.

The government have launched a new website for patients to use in finding out what help they can get if affected by coronavirus.  Coronavirus Support This service is available to all patients who are seeking advice and guidance on the topics such as:
· feeling unsafe
· going in to work
· paying bills or being unemployed
· getting food
· having somewhere to live
· mental health and wellbeing

Be Alert – Stay safe. Covid-19 Scams

Help understanding Covid-19 in other languages

Doctors of the World have covid-19 information available in 23 different languages.

Coronavirus information in other languages


Useful Information