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Wearing of Face Masks for Patients

**PATIENT UPDATE** July 2022

Due to a recent rise in COVID infections, we are reintroducing the wearing of face masks when seeing a clinician at any of our Pathfields sites with immediate effect. Patients will be required to wear a face mask when entering our consultation rooms.

We have experienced staff absence due to members of staff having Covid or having had close contact outside of work with someone who has Covid. This hugely affects our ability to continue to deliver safe and effective care.

The continuing of appropriate infection control procedures protects our patients and their health and protects our staff to help you – without our staff we cannot deliver an effective, functioning service to you.


Covid-19 – Urgent Mental Health helpline (adults)

Adults in Plymouth struggling with their mental health will be able to get immediate support thanks to a new initiative from Livewell Southwest.

Livewell Southwest is the social enterprise delivering health and social care services in Plymouth and parts of South Hams and West Devon.

The social enterprise has set up a First Response Service to support those who may be experiencing problems with their mental health.

The service, staffed by mental health professionals, will provide advice, support and signposting to anyone aged over 18 in Plymouth experiencing a mental health crisis between 8am and 8pm seven days a week.

From 1 May, this service will be 24/7.

You do not need to be an existing service user of Livewell and the line is also open to other health and care professionals and emergency responders such as the police who may need advice when supporting someone with mental health difficulties.

The helpline is available on 01752 434922. If all lines are busy, your call will be placed in a queue.

Sara Mitchell, Strategic Mental Health Lead at Livewell Southwest, said: “This helpline is open to anyone in Plymouth over the age of 18 and we would urge anyone needing help to please contact us so that we can support you.”


Patient support for those struggling because of Covid-19.

The government have launched a new website for patients to use in finding out what help they can get if affected by coronavirus.  Coronavirus Support This service is available to all patients who are seeking advice and guidance on the topics such as:
· feeling unsafe
· going in to work
· paying bills or being unemployed
· getting food
· having somewhere to live
· mental health and wellbeing

Help understanding Covid-19 in other languages

Doctors of the World have covid-19 information available in 23 different languages.

Coronavirus information in other languages


Useful Information