Vacancies at Pathfields Medical Group

Reception Manager

Reception Manager Position

We are looking to appoint a reliable and experienced Reception Manager to provide full Management of our Reception Team. The successful candidate will need excellent interpersonal and organisational skills, with the ability to multi task.

The ideal candidate will have drive, energy and enthusiasm to support and engage with our large Reception Team, across 6 different sites.

Hours of work – 30 hours per week.

Applications by CV and supporting statement clearly stating why you would be the ideal candidate for the role.

Closing Date Friday 1st February 2019.

Primary Responsibilities

The following are the core responsibilities of the reception manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

The Reception Manager is responsible for:

Overseeing the reception services of the practice, ensuring staff achieve their primary responsibilities.

Line managing all reception staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training

Completing staff appraisals as required

Identify and deliver team training where required

Compiling reception staff rotas

Reviewing and updating all reception procedures as required

Support the management team in the compilation of practice reports and the practice development plan

Develop, implement and embed efficient reception processes and procedures to adhere to extant legislation

Maintain an effective appointment system for all services

Act as a focal point for communication, advising reception and administrative staff on methods of communication and best practice

Coordinate the provision of temporary reception staff ensuring sufficient cover is provided for periods of leave and other staff absences

Update appointment system to reflect leave and other approved absences

Provide initial guidance and advice to patients who wish to complain

Manage all deliveries to the practice, ensuring adherence to the cold chain policy as necessary

Act as building fire marshall, ensuring evacuation lists are current and that the visitors log is used appropriately

Secondary Responsibilities

In addition to the primary responsibilities, the reception manager may be requested to:

Deputise for the Deputy Practice Manager during periods of absence

Partake in audit as directed by the audit lead

Coordinate and produce meeting agendas and record the minutes of meetings as required

Support the Practice Manager in the maintenance of the practice website and social media accounts

Monitor and promote the use of the Friends and Family Test

Champion continuous improvement, encouraging staff to participate and make suggestions for CI initiatives

Schedule and take minutes for the Patient Participation Group Meetings


Excellent time management and organisational skills

Proactive “can do” attitude

Ability to multi task and prioritise conflicting demands

Excellent communication and interpersonal skills

Strong team work mentality

Job Type: Part-time

Salary: £16,500.00 /year


  • GP Surgery: 2 years (Preferred)
  • People Management: 1 year (Preferred)


  • GCSE or equivalent (Preferred)

Reception Manager Position