April 2022
| Were your patients satisfied with eConsult? | |
| Overall, how satisfied or dissatisfied were you with using the Consult Online service for your health assessment? | |
| Very satisfied | 4 |
| Fairly satisfied | 4 |
| Neither satisfied nor dissatisfied | 3 |
| Fairly dissatisfied | 1 |
| Very dissatisfied | 2 |
| How likely are you to recommend the Consult Online service to friends and family if they need similar care or advice? | |
| Extremely likely | 4 |
| Likely | 4 |
| Neither likely nor unlikely | 3 |
| Unlikely | 1 |
| Extremely unlikely | 2 |
| What were your patients’ care outcomes after using eConsult? | |
| Seven days after your Consult Online request, had the issue you consulted about resolved? | |
| Completely resolved | 3 |
| Improved | 2 |
| The same | 4 |
| Worse | 1 |
| Not applicable | 4 |
| In the week after your Consult Online request, did you have contact with the GP practice or any other health service for the same problem? | |
| Yes | 2 |
| No | 12 |
| Did patients say they were contacted in time? | |
| Were you contacted by the practice about your eConsult request in the stated timeline? | |
| Yes | 14 |
| No, I was contacted late | 0 |
| No, I was not contacted at all | 0 |
| How did patients hear about eConsult? | |
| How did you hear about the eConsult service? | |
| My GP told me about it | 0 |
| Someone else from the GP practice told me about it | 3 |
| From the GP practice website | 3 |
| Another patient, family member or friend told me about it | 2 |
| From an Internet search | 1 |
| I read about it | 0 |
| From a leaflet or promotional banner | 2 |
| Other – Write In | 3 |
March 2022
| Were your patients satisfied with eConsult? | |
| Overall, how satisfied or dissatisfied were you with using the Consult Online service for your health assessment? | |
| Very satisfied | 6 |
| Fairly satisfied | 4 |
| Neither satisfied nor dissatisfied | 2 |
| Fairly dissatisfied | 1 |
| Very dissatisfied | 2 |
| How likely are you to recommend the Consult Online service to friends and family if they need similar care or advice? | |
| Extremely likely | 6 |
| Likely | 4 |
| Neither likely nor unlikely | 3 |
| Unlikely | 0 |
| Extremely unlikely | 2 |
| What were your patients’ care outcomes after using eConsult? | |
| Seven days after your Consult Online request, had the issue you consulted about resolved? | |
| Completely resolved | 1 |
| Improved | 4 |
| The same | 2 |
| Worse | 2 |
| Not applicable | 6 |
| In the week after your Consult Online request, did you have contact with the GP practice or any other health service for the same problem? | |
| Yes | 6 |
| No | 9 |
| Did patients say they were contacted in time? | |
| Were you contacted by the practice about your eConsult request in the stated timeline? | |
| Yes | 15 |
| No, I was contacted late | 0 |
| No, I was not contacted at all | 0 |
| How did patients hear about eConsult? | |
| How did you hear about the eConsult service? | |
| My GP told me about it | 0 |
| Someone else from the GP practice told me about it | 2 |
| From the GP practice website | 9 |
| Another patient, family member or friend told me about it | 2 |
| From an Internet search | 0 |
| I read about it | 0 |
| From a leaflet or promotional banner | 0 |
| Other – Write In | 2 |
January 2022
| Were your patients satisfied with eConsult? | |
| Overall, how satisfied or dissatisfied were you with using the Consult Online service for your health assessment? | |
| Very satisfied | 4 |
| Fairly satisfied | 3 |
| Neither satisfied nor dissatisfied | 3 |
| Fairly dissatisfied | 2 |
| Very dissatisfied | 2 |
| How likely are you to recommend the Consult Online service to friends and family if they need similar care or advice? | |
| Extremely likely | 3 |
| Likely | 4 |
| Neither likely nor unlikely | 2 |
| Unlikely | 2 |
| Extremely unlikely | 3 |
| What were your patients’ care outcomes after using eConsult? | |
| Seven days after your Consult Online request, had the issue you consulted about resolved? | |
| Completely resolved | 1 |
| Improved | 6 |
| The same | 3 |
| Worse | 2 |
| Not applicable | 2 |
| In the week after your Consult Online request, did you have contact with the GP practice or any other health service for the same problem? | |
| Yes | 1 |
| No | 13 |
| Did patients say they were contacted in time? | |
| Were you contacted by the practice about your eConsult request in the stated timeline? | |
| Yes | 13 |
| No, I was contacted late | 0 |
| No, I was not contacted at all | 1 |
| How did patients hear about eConsult? | |
| How did you hear about the eConsult service? | |
| My GP told me about it | 0 |
| Someone else from the GP practice told me about it | 3 |
| From the GP practice website | 6 |
| Another patient, family member or friend told me about it | 2 |
| From an Internet search | 1 |
| I read about it | 1 |
| From a leaflet or promotional banner | 0 |
| Other – Write In | 1 |
December 2021
| Were your patients satisfied with eConsult? | |
| Overall, how satisfied or dissatisfied were you with using the Consult Online service for your health assessment? | |
| Very satisfied | 6 |
| Fairly satisfied | 5 |
| Neither satisfied nor dissatisfied | 3 |
| Fairly dissatisfied | 0 |
| Very dissatisfied | 0 |
| How likely are you to recommend the Consult Online service to friends and family if they need similar care or advice? | |
| Extremely likely | 8 |
| Likely | 3 |
| Neither likely nor unlikely | 3 |
| Unlikely | 0 |
| Extremely unlikely | 0 |
| What were your patients’ care outcomes after using eConsult? | |
| Seven days after your Consult Online request, had the issue you consulted about resolved? | |
| Completely resolved | 3 |
| Improved | 5 |
| The same | 2 |
| Worse | 2 |
| Not applicable | 2 |
| In the week after your Consult Online request, did you have contact with the GP practice or any other health service for the same problem? | |
| Yes | 4 |
| No | 10 |
| Did patients say they were contacted in time? | |
| Were you contacted by the practice about your eConsult request in the stated timeline? | |
| Yes | 13 |
| No, I was contacted late | 0 |
| No, I was not contacted at all | 1 |
| How did patients hear about eConsult? | |
| How did you hear about the eConsult service? | |
| My GP told me about it | 1 |
| Someone else from the GP practice told me about it | 4 |
| From the GP practice website | 6 |
| Another patient, family member or friend told me about it | 2 |
| From an Internet search | 0 |
| I read about it | 1 |
| From a leaflet or promotional banner | 0 |
| Other – Write In | 0 |
November 2021
| Were your patients satisfied with eConsult? | |
| Overall, how satisfied or dissatisfied were you with using the Consult Online service for your health assessment? | |
| Very satisfied | 18 |
| Fairly satisfied | 6 |
| Neither satisfied nor dissatisfied | 1 |
| Fairly dissatisfied | 2 |
| Very dissatisfied | 1 |
| How likely are you to recommend the Consult Online service to friends and family if they need similar care or advice? | |
| Extremely likely | 16 |
| Likely | 9 |
| Neither likely nor unlikely | 2 |
| Unlikely | 0 |
| Extremely unlikely | 1 |
| What were your patients’ care outcomes after using eConsult? | |
| Seven days after your Consult Online request, had the issue you consulted about resolved? | |
| Completely resolved | 5 |
| Improved | 8 |
| The same | 10 |
| Worse | 0 |
| Not applicable | 5 |
| In the week after your Consult Online request, did you have contact with the GP practice or any other health service for the same problem? | |
| Yes | 3 |
| No | 25 |
| Did patients say they were contacted in time? | |
| Were you contacted by the practice about your eConsult request in the stated timeline? | |
| Yes | 28 |
| No, I was contacted late | 0 |
| No, I was not contacted at all | 0 |
| How did you hear about the eConsult service? | |
| My GP told me about it | 1 |
| Someone else from the GP practice told me about it | 6 |
| From the GP practice website | 11 |
| Another patient, family member or friend told me about it | 4 |
| From an Internet search | 1 |
| I read about it | 3 |
| From a leaflet or promotional banner | 0 |
| Other – Write In | 5 |
| October 2021
Were your patients satisfied with eConsult? |
|
| Overall, how satisfied or dissatisfied were you with using the Consult Online service for your health assessment? | |
| Very satisfied | 12 |
| Fairly satisfied | 1 |
| Neither satisfied nor dissatisfied | 7 |
| Fairly dissatisfied | 3 |
| Very dissatisfied | 9 |
| How likely are you to recommend the Consult Online service to friends and family if they need similar care or advice? | |
| Extremely likely | 7 |
| Likely | 11 |
| Neither likely nor unlikely | 2 |
| Unlikely | 5 |
| Extremely unlikely | 7 |
| Seven days after your Consult Online request, had the issue you consulted about resolved? | |
| Completely resolved | 7 |
| Improved | 3 |
| The same | 10 |
| Worse | 6 |
| Not applicable | 6 |
| In the week after your Consult Online request, did you have contact with the GP practice or any other health service for the same problem? | |
| Yes | 7 |
| No | 25 |
| Were you contacted by the practice about your eConsult request in the stated timeline? | |
| Yes | 30 |
| No, I was contacted late | 1 |
| No, I was not contacted at all | 1 |
| How did you hear about the eConsult service? | |
| My GP told me about it | 1 |
| Someone else from the GP practice told me about it | 9 |
| From the GP practice website | 10 |
| Another patient, family member or friend told me about it | 4 |
| From an Internet search | 3 |
| I read about it | 2 |
| From a leaflet or promotional banner | 0 |
| Other – Write In | 4 |
July 2021
Were your patients satisfied with eConsult?
Overall, how satisfied or dissatisfied were you with using the Consult Online service for your health assessment?
| Very satisfied | 7 |
| Fairly satisfied | 4 |
| Neither satisfied nor dissatisfied | 4 |
| Fairly dissatisfied | 2 |
| Very dissatisfied | 4 |
How likely are you to recommend the Consult Online service to friends and family if they need similar care or advice?
| Extremely likely | 7 |
| Likely | 6 |
| Neither likely nor unlikely | 2 |
| Unlikely | 2 |
| Extremely unlikely | 4 |
What were your patients’ care outcomes after using eConsult?
Seven days after your Consult Online request, had the issue you consulted about resolved?
| Completely resolved | 3 |
| Improved | 7 |
| The same | 4 |
| Worse | 4 |
| Not applicable | 3 |
In the week after your Consult Online request, did you have contact with the GP practice or any other health service for the same problem?
| Yes | 4 |
| No | 17 |
Did patients say they were contacted in time?
Were you contacted by the practice about your eConsult request in the stated timeline?
| Yes | 19 |
| No, I was contacted late | 1 |
| No, I was not contacted at all | 1 |
How did patients hear about eConsult?
How did you hear about the eConsult service?
| My GP told me about it | 0 |
| Someone else from the GP practice told me about it | 7 |
| From the GP practice website | 4 |
| Another patient, family member or friend told me about it | 7 |
| From an Internet search | 0 |
| I read about it | 0 |
| From a leaflet or promotional banner | 1 |
| Other – Write In | 2 |
