Contact Us

Practice Email Address: pathfields.practice@nhs.net
(Please note that our clinical team, including our GP’s are not able to reply personally to patient email enquiries)
Please note that from 20th August 2018 Pathfields Medical Group will cease to use a fax machine

Armada Surgery

Armada Surgery
Oxford Place
Western Approach
Plymouth
PL1 5AJ

Telephone: 01752 428398
Out of hours: 111

Crownhill Surgery

Crownhill Surgery
103 Crownhill Road
Plymouth
PL5 3BP

Telephone: 01752 771713
Out of hours: 111

Efford Medical Centre

Efford Medical Centre
29-31 Torridge Way
Efford
Plymouth
PL3 6JG

Telephone: 01752 781254
Out of hours: 111

Laira Surgery

Laira Surgery
95 Pike Road
Plymouth
PL3 6HG

Telephone: 01752 663473
Out of hours: 111

Plympton Health Centre

Plympton Health Centre
Mudge Way
Plymouth
PL7 1AD

Telephone: 01752 341474
Out of hours: 111

Beaumont Villa Surgery

Beaumont Villa Surgery
23 Beaumont Road
St. Judes
Plymouth
PL4 9BL

Telephone: 01752 663776
Out of Hours: 111

Compliments and Complaints

Compliments and Feedback

Whether you wish to compliment the Practice for care that you have received or send feedback regarding our website or social media platforms, we welcome your input! If you wish to write to us please either email or contact our Admin team at the postal address below:

By email to:                d-ccg.pathfieldsfeedback@nhs.net

By post to:                 Admin Team, Crownhill Surgery, 103 Crownhill Road, Plymouth, PL5 3BN

Making a Complaint

We strive to give you the best possible levels of service and care, however there may be a time when you wish to make a complaint.

If you wish to speak to someone in person, please visit any of our Reception Desks, stating the nature of your complaint and the outcomes you would hope for in order for your complaint to be resolved. Our Receptionists will be able to help you, but if there are any issues they are unable to resolve, they will ensure details are passed to the relevant Department and someone who can help will contact you.

If you wish to write to us, please contact us:

By email to:                d-ccg.pathfieldsfeedback@nhs.net

By post to:                 Complaints Team, Crownhill Surgery, 103 Crownhill Road, Plymouth, PL5 3BN

On receipt of a written complaint, we will send an acknowledgement within 3 working days and this may take the form of either direct contact such as a telephone call or an acknowledgement letter.  We aim to investigate your complaint and give you a detailed explanation of events leading up to the problem that you encountered, an apology should you require one and any action we have taken to prevent these problems happening again.  Normally, this should be within 10 working days. If for any reason we are unable to respond within 10 working days (for example we need to speak to a member of staff who is on annual leave), we will contact you to let you know.

If you would prefer not to complain directly to the Practice, then you can make a complaint to the commissioner of the services instead.  NHS England is responsible for purchasing primary care services including GPs, and you should contact them if you wish to complain about any of these services.

 By post to:                 NHS England, PO Box 16738, Redditch, B97 9PT

By email to:                england.contactus@nhs.net

Please state: ‘For the attention of the complaints team’ in the subject line.

By telephone:            0300 311 22 33 (Monday to Friday 8am to 6pm, excluding Bank Holidays)

More detailed information on how to make a complaint to NHS England can be found at: http://www.england.nhs.uk/contact-us/complaint

Or contact     PALS –  Patient advice and Liaison Services based at Derriford Hospital

By telephone:  01752 439884 (Monday to Friday 9am to 4pm, excluding Bank Holidays)

What to do if you aren’t satisfied with our response

If you have complained to the Practice but are unhappy with the outcome of your complaint, then NHS England will not be able to reinvestigate the same concerns. In this case you can refer the matter to the Parliamentary and Health Service Ombudsman, who is independent of the NHS and government.

 By post to:                 The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP

By telephone:            0345 015 4033   If you have problems with your hearing or speech then you can use a textphone (minicom) on 0300 061 4298. (Calls to these numbers cost the same as a call to a UK landline.)

More detailed information on how to make a complaint to the Ombudsman can be found at: http://www.ombudsman.org.uk/make-a-complaint