Monthly Archives: March 2019

Subject Access Request

Personal information collected from you by this form, is required to enable your request to be processed, this personal information will only be used in connection with the processing of this Subject Access Request.

The form is accessible here for download and printing purposes Subject Access Request Form

Subject Access Requests – Right of Access 

The right of access gives individuals the right to obtain a copy of any personal information that is held about them. An individual is only entitled to their own personal data, and not to information relating to other people (unless the information is also about them or they are acting on behalf of someone). Therefore, it is important that you establish whether the information requested falls within the definition of personal data.

In addition to a copy of their personal data, you also have to provide individuals with the following information

  • the purposes of your processing;
  • the categories of personal data concerned;
  • the recipients or categories of recipient you disclose the personal data to;
  • your retention period for storing the personal data or, where this is not possible, your criteria for determining how long you will store it;
  • the existence of their right to request rectification, erasure or restriction or to object to such processing;
  • the right to lodge a complaint with the ICO or another supervisory authority;
  • information about the source of the data, where it was not obtained directly from the individual;
  • the existence of automated decision-making (including profiling); and
  • the safeguards you provide if you transfer personal data to a third country or international organisation.
  • You may be providing much of this information already in your privacy notice.


Subject access requests can be made verbally or in writing. It is important that you verify the identity of the individual making the request before releasing any information. If a SAR is made by a third party/ on behalf of an individual it is particularly important to check that the person making the request has the appropriate authority to do so.

Subject Access Requests can now be made free of charge. In some circumstances you can refuse to comply with a SAR if you consider the request to be manifestly unfounded or excessive. If you consider this to be the case you can:

  • request a “reasonable fee” to deal with the request; or
  • refuse to deal with the request.

In either case you need to justify your decision.

For further guidance on Subject Access Requests please visit:

Changes to the Diabetic Eye Screening Programme

Devon Diabetic Eye Screening Programme

From the 1st of April 2019, The Devon Diabetic Eye Screening Programme will be provided by Health Intelligence. Patients who use the Diabetic Eye Screening Service will be contacted to invite them in to their next screening appointment.

If you use this service, you do not need to take any specific actions.

Getting in Touch with the Devon Diabetic Eye Screening Programme

If patients have any questions about their screening appointment or screening in general, they can telephone the main Booking Office Monday to Friday 8:00am – 8:00pm (8:00am – 12noon on Saturdays) or Failsafe (9:00am – 5:00pm) if they have questions about their screening results on:

Booking Office number: 01392 241000


Failsafe number: 01392 241002

If you have any questions call 01392 241000 or check out the website

Hay Fever 2019

Hay fever is caused by an allergy to pollen. The symptoms of hay fever are caused when a person has an allergic reaction to pollen. Common hay fever symptoms are:

  • a runny, itchy and/or blocked nose
  • sneezing
  • itchy eyes

Pollen is a fine powder released by plants as part of their reproductive cycle. Pollen contains proteins that can cause the nose, eyes, throat and sinuses to become swollen, irritated and inflamed.

How to treat hay fever

Many hay fever symptoms can be controlled with over-the-counter medication at your local pharmacy.

  • Steroid nasal sprays help to prevent or reduce inflammation in the lining of the nose and some can help to relieve watery eyes.
    Available from your local pharmacy.
  • Antihistamines help to relieve a runny nose, sneezing, itching and watery eyes. Some types of antihistamines make you drowsy and are best taken before bed. Newer antihistamines are less likely to make you drowsy and are a common choice for children and people with milder or occasional symptoms of hay fever.
    Available from your local pharmacy.
  • Decongestant nasal sprays and tablets are used to unblock the nose. They should never be taken for more than a few days at a time.
    Available from your local pharmacy.
  • Eye drops can be used to treat itchy or watery eyes.
    Available from your local pharmacy.

If none of the above treatments are effective for you, please book an appointment to discuss other treatments.

Useful Links

  • NHS – Hay fever
  • NHS – Find your local Pharmacy
  • Met Office – Pollen forecast